Contact Us

*Mandatory Fields

If you've got a query,or would like to talk to an advisor please call our customer service: 0800 470 8030

  • Press 1 for order placement (please quote your account number)
  • Press 2 for Machines/Servicing (please quote your serial number)
  • Press 3 for consumer complaints
  • Press 4 for anything else (diverts to switchboard)

You are also welcome to fill in the form below.

Hours of business

Monday -Thursday: 8.30am - 4.30pm
Friday: 8.30am - 4.15pm
Closed Bank Holidays

Placing an order

If you are a current customer and would like to place an order, you can fax it to 01295 211408 or email to .

Republic of Ireland

For all of Republic of Ireland queries
please call 00 353 1 848 0000,
fax 00 353 1 605 2626 or email


Jacobs Douwe Egberts GB Ltd. Limited take the issue of your privacy very seriously and will not share any information provided by you with any third parties. We may however wish to contact you from time to time for the purposes of research or information. If you do not wish to receive such information, please select the 'Unsubscribe' option from the dropdown menu above.


Find out more

Product Solutions

A country of coffee lovers or a nation of tea drinkers? We've got it covered. 

Equipment Solutions

We have the ideal machine for you - all supplied and installed to suit your needs. 

Solutions by sector

Find the perfect solution for your business.